1. How do I contact customer service?

2. Where can I find Morgan Cycle products?

3. What Credit Cards do you accept?

4. What is the warranty on my Morgan Cycle product?

5. What is the shipping method and when would it be delivered?

6. The wheels on my Morgan Cycle squeak, what can I do?

7. How do I clean my Morgan Cycle?

8. How does weather affect my Morgan Cycle?

9. Do you have a Morgan Cycle parts catalog?

10. I have a great idea for a new product, how can I submit it to Morgan Cycle?

11. There is a rubber odor coming from the wheels of my Morgan Cycle, what can I do?

12. I am refurbishing my Morgan Cycle, what kind of paint should I use?

13. I bought a Morgan Cycle and the photo on the outside of the carton differs slightly from the actual product inside the carton, why?

Q. How do I contact customer service?
A. You may contact customer service by email or phone:

help@morgancycle.com
1-973-218-9233

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Q. Where can I find Morgan Cycle products?
A. Currently, Morgan Cycle is sold at select specialty retailers and independent bike shops. To receive a list of your nearby Morgan retailer, please email customer service at help@morgancycle.com.

Q. What Credit Cards do you accept?
A. Any of these major cards are accepted:
Please note, our credit card transactions are processed by PayPal - NO PayPal account is required but you may use one if you want to. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal to make a purchase with your credit card, we do not receive or store your financial information.

Q. What is the warranty on my Morgan Cycle product?
A. For replacement part information, please contact us at help@morgancycle.com.

Q. What is the shipping method and when would it be delivered?
A. All purchases made here include FREE ground shipping via UPS or FedEx. We ship within 1-3 days of your order and transit time is 1-5 business days. We ship from our warehouse in NJ, so you can expect delivery anywhere from 2-8 days depending upon your location.

Q. The wheels on my Morgan Cycle squeak, what can I do?
A. We recommend you apply silicone lubricant directly on the moving parts.

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Q. How do I clean my Morgan Cycle?
A. Morgan Cycle is made from the highest quality materials, and different Morgan Cycle parts require different cleaning methods. Morgan Cycle is developing a special cleaning/repair kit which will be available in the near future. In the meantime, you may use the following cleaning suggestions:

Steel Parts: Clean with hot water and a mild detergent using a soft cloth, rinse with clean water and dry thoroughly. To protect the finish we recommend that you apply a liquid car wax and buff it out once product is dried.

Plastic and Rubber Parts: Clean with hot water and a mild detergent using a soft bristled brush, rinse with clean water, and dry any metal parts thoroughly.

Leather Parts: Clean with water and very mild soap (such as castile soap) using a slightly damp cloth and buff dry. If desired, use leather cream once or twice a year. Do not use oils, furniture polishes, or varnishes on leather because these products may contain solvents that might make the leather sticky or harmful to your child.

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Q. How does weather affect my Morgan Cycle?
A. Weather can affect the durability of any product. To protect and extend the life of your Morgan Cycle, we recommend the following:

Steel and Wood Products: Store in a protected area away from humidity, rain and snow. If the product gets wet, make sure to dry thoroughly (be sure to check the underside). For winter storage, coat the wood and metal parts with a liquid car wax to prevent humidity and moisture from damaging the parts.

Plastic and Leather Products: Store away from long-term and/or direct sunlight as this may cause some color fading or cracking of leather. Store product away from humidity, since humidity can degrade the leather and invite mold growth.

Q. Do you have a Morgan Cycle parts catalog?
A. At this time, a parts catalog is not available. However, you may contact Customer Service at help@morgancycle.com for assistance in purchasing parts.

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Q. I have a great idea for a new product, how can I submit it to Morgan Cycle?
A. Morgan Cycle welcomes and encourages customer feedback. All submissions should be directed to help@morgancycle.com.

Q. There is a rubber odor coming from the wheels of my Morgan Cycle, what can I do?
A. We recommend that you wash the wheels in hot soapy water and that you leave the Morgan Cycle outdoors (in dry weather!). The rubber smell will dissipate with usage and time. It is important to note that the odor from the Morgan Cycle rubber wheels is not harmful.

Q. I am refurbishing my Morgan Cycle, what kind of paint should I use?
A. For steel bodied Morgan Cycle we recommend a high-gloss outdoor enamel spray paint. For safety purposes, do not use spray paint indoors. For small touch-up paint jobs, we suggest you apply the paint with a small brush, not spray.

Q. I bought a Morgan Cycle and the photo on the outside of the carton differs from the actual product inside the carton, why?
A. Morgan Cycle constantly reviews its product and components for quality. Sometimes this requires us to make minor changes to a product in mid-production, and time restrictions do not allow for the appropriate changes on the carton artwork. 

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